Terms & Conditions / Store Policy for Joolus

Effective Date: [Insert Date]

Welcome to Joolus. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions and Store Policies. Please read them carefully before placing an order.

1. About Joolus

Joolus is an online jewelry platform offering fashion jewelry, silver jewelry, gemstone jewelry, and related accessories to customers worldwide.

We reserve the right to update, modify, or discontinue any product, service, or policy without prior notice.

2. Product Information

• We strive to display product images, colors, sizes, and descriptions as accurately as possible.

• Due to lighting, screen settings, and handcrafted variations, actual products may slightly differ from images displayed on the website.

• Weight, dimensions, and gemstone appearance may vary slightly for handcrafted items.

• All prices are listed in [INR/USD/etc.] and are subject to change without notice.

3. Orders & Payments

• Orders are confirmed only after successful payment verification.

• We reserve the right to refuse or cancel any order due to:

  • Pricing errors

  • Product unavailability

  • Suspicious or fraudulent transactions

  • Incorrect customer information

• Accepted payment methods may include:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • EMI options (if applicable)

Customers are responsible for providing accurate billing and shipping details.

4. Shipping Policy

• Orders are processed within [1–5 business days].

• Delivery timelines may vary depending on location and courier availability.

• Delays caused by courier partners, customs, natural events, or unforeseen circumstances are beyond our control.

• Customers may receive tracking details via email or SMS once the order is shipped.

For international orders, customs duties or import taxes (if applicable) shall be borne by the customer.

5. Return & Exchange Policy

• Returns/exchanges are accepted within [7/14] days of delivery for eligible products.

• Products must be:

  • Unused

  • In original packaging

  • With tags/invoices intact

• Customized, engraved, personalized, or made-to-order jewelry is non-returnable unless damaged or defective.

Returns may be rejected if products show signs of wear, damage, or alteration.

Refunds are processed to the original payment method within [7–10 business days] after successful quality inspection.

6. Cancellation Policy

• Orders can be cancelled before dispatch.

• Once shipped, cancellations may not be possible.

• Refund timelines depend on payment provider processing times.

7. Warranty & Jewelry Care

• Jewelry should be handled with care and kept away from water, perfumes, chemicals, and excessive moisture.

• Artificial damage, improper use, accidental breakage, or normal wear and tear are not covered under warranty.

• Sterling silver jewelry may naturally oxidize over time.

8. Intellectual Property

All website content including:

• Logos

• Product images

• Text

• Designs

• Graphics

• Branding

are the intellectual property of Joolus and may not be copied, reproduced, or used without written permission.

9. User Conduct

Users agree not to:

• Use the website for unlawful purposes

• Attempt unauthorized access to systems

• Upload malicious software or harmful content

• Engage in fraudulent transactions

Violation may result in account suspension or legal action.

10. Limitation of Liability

Joolus shall not be liable for:

• Indirect or consequential damages

• Delivery delays beyond reasonable control

• Temporary website interruptions

• Third-party payment or courier issues

Maximum liability shall not exceed the value of the purchased product.

11. Privacy Policy

Customer information is collected only for order processing, customer support, and service improvement purposes.

We do not sell or rent personal data to third parties.

By using our website, you consent to our data collection and usage practices.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in [Your City, India].

13. Contact Information

For support or queries, contact:

Joolus Customer Support
Email: support@joolus.com
Phone: +91-9321053090
Business Hours: Monday – Saturday, 10 AM – 7 PM IST

14. Acceptance of Terms

By using this website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Store Policies.